FAQ – Surffactor


When will I receive my Order??

1. We are a print on demand company and it takes time for us to produce these amazing custom products for you. So, normally it takes 3 days to 2 weeks for production and shipping (tops - and depending on the period of the year). When your order ships you can request your tracking number via email: support@surffactor.com.

How do I track the status of my order??

Please visit our order lookup page to track the delivery status of your order.

What is your Return Policy??

You may cancel or amend your order within 24 hours of purchase. We want our customers to be happy and we offer a 100% customer satisfaction guarantee. Just return the product to us undamaged and we will refund you.

*NOTE: we do not provide pre-paid shipping packages to send products back to us. You must send back the product at your own expense.

You may read our full Return and Refunds Policy here.

How do I wrap my canvas print around a frame??

Important notice*: the prints will look a little strange b/c of the mirror edges. It is supposed to be like that! you should use these 4cm all around each print for the sides of the frames. The frames look better this way (as opposed to be black or white sides...)

Instructions Here: https://www.youtube.com/watch?v=_-P30xTG6EI